Effective Date: January 1st, 2026
Last Updated: March 9th, 2026
This privacy policy sets out how we use and protect the information you provide when using our website contact form. We are committed to ensuring that your privacy is protected.

1. Information We Collect
Depending on the nature of your inquiry, we may collect the following information via our web form:
• Name
• Email Address
• Physical Address (where required for service delivery or quotes)
• Message Content related to your inquiry

2. How We Use This Data
We use this information solely to respond to your inquiry and provide the services you have requested.
• We do not use this data for marketing purposes unless you explicitly opt-in.
• We do not sell, lease, or distribute your personal information to third parties.

3. Security & Anti-Spam
To protect our website and your data from malicious activity and "spam," we use automated tools (such as Google reCAPTCHA). This involves the temporary processing of technical data, such as your IP address, to distinguish human users from automated "bots."

4. Data Storage & Retention
Your form submissions are processed and managed by our Site Administrator. We have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online.
We retain this information for a period of 24 months to ensure we can provide ongoing support, after which it is securely deleted unless a commercial relationship is established.

5. Your Rights
Under the UK GDPR and the Data (Use and Access) Act 2025, you have the right to:
• Request a copy of the data we hold about you.
• Request that we correct or delete your information.
• Object to how your data is being processed.

6. Contact & Complaints
If you have any questions regarding your data or wish to make a complaint, please contact our Site Administrator:
Site Administrator: Tim Bigger at Abstract Creative
Email: tim@abstractcreative.co.uk
We aim to respond to all inquiries within 30 days. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.